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Policies & Procedures

Reservations. Advance reservations for all of our South Walton rentals and Destin accommodations are encouraged and can be made up to one year in advance. Reservations can be made online or by calling 1-888-650-2753. You will need to have a credit card to make a reservation (credit card is used for verification purposes).

RENTER REQUIREMENTS: For legal and accounting purposes, the person placing the reservation must be the same as the credit/debit card holder. This person is considered to be the Guest. All other persons involved with the rental are considered to be the Guest's invitees, and all discussion regarding reservation, cancelation, and damage policies will be discussed with the Guest, not the Guest's invitees. The Guest understands that Sandcastle Escapes rents to responsible adults over the age of 25 ONLY. 

Property Assignments. Upon making a reservation, you will be given a specific property code; however, Sandcastle Escapes reserves the right to switch your property at any time due to unforeseen circumstances that may arise.

Rates. All published Destin rental rates are based on specific property location, size, and amenities. Rates are subject to change without notice. We reserve the right to correct rates that may have been misquoted during a telephone conversation while booking or due to computer error.

Additional Fees. A non-refundable damage waiver fee 85.00 will be charged to all reservations. A housekeeping fee will be applied to all reservations, with the amount depending on the size of the property. There is also an admin fee on all reservations in the amount of $187.00

Taxes. A total of 11% tax will be collected on all rentals located in Okaloosa County and  Walton County. A total of 11.5% tax will be collected on all rentals located in Bay County.

Advance Deposit. A minimum deposit of 50% of the total rental is required at the time of booking. Any remaining balance is due 30 days prior to arrival. For reservations made 30 days or less from the date of arrival, total balance is due at time of booking by credit card. Deposits will be processed 7 days after reservation is made by credit card

Payment. We gladly accept money order, or credit card (Mastercard, Visa) for payment of rents.

Cancellation. It is strongly encouraged to purchase Red Sky Travel Protection Insurance. If you choose not to purchase Red Sky Travel Protection Insurance, you may only cancel 90 days prior to scheduled check-in date and receive a refund of the advance deposit minus a $75 cancellation fee. Sandcastle Escapes will not give refunds due to Technological and/or Man-Made disasters.

Red Sky Protection Insurance. Travel Insurance is available through Red Sky. A fee of 7% has been automatically added to every booking unless notified in writing that you elect not to participate. Red Sky Travel Insurance Policy

Hurricane Policy. No refunds will be made due to Tropical Storms or Hurricanes even in the event of mandatory evacuations. Refunds for Hurricane evacuations are only given via Red Sky Travel Protection Insurance.

Refunds. No refunds will be given for late arrivals or early departures. Sandcastle Escapes does not refund maintenance issues , problems with appliances , loss of internet, power, water and temporary loss of air conditioning.

Check-In. Guests will be allowed to enter a specific property only after it has been fully cleaned to Sandcastle Escapes satisfaction. Regular check-in begins after 4pm. In some cases, you may be asked to wait until the rental unit has been cleaned and not be able to check-in until after 6 p.m. If you will be arriving after normal business hours, please call ahead of time to arrange for a late arrival. In some instances, early check-in may be available for a nominal fee.

Check-Out. Guests are asked to vacate all rental units no later than 10:00 a.m. on scheduled departure date. Please leave the property in neat condition, take out all trash, and clean all dishes. If property is left excessively dirty, guest will incur additional cleaning charges. All properties are expected to be left clean by departing guests.

CLEANING REQUIREMENTS: A starter supply of expendable supplies such as paper goods and soap is provided; please bring additional if you feel this will not be adequate. Housekeeping is not provided during your stay unless previously arranged. Failure to comply with pre-departure cleaning requirements resulting in excessive cleaning will be charged to your credit card 

1) Place soiled towels in the bathtub.
2) All dirty dishes, cookware and eating utensils should be  rinsed, and put in dishwasher and started .
3) Floors should be in generally good condition and ready to be vacuumed by our housekeepers.
4) All household trash, garbage, recycling and/or other discarded items should be properly bagged up so as to avoid spillage/leakage, and deposited in the proper refuse containers provided. Please do your best to help us recycle by hauling it out with you. properties that are located in wooded settings where wildlife abounds - therefore, under NO circumstances should household refuse be deposited and/or otherwise left unsecured outside or additional charges may apply. Pick-up of household refuse can be arranged for extended stays.
5) Refrigerator and microwave should be left  free of food.
6) All appliances (stove, oven, BBQ, etc.) should be left in a clean condition and free of spills and grease.
7) Please wipe down counters and other surfaces.
8) All litter must be picked up from the premises and placed in the outside garbage cans, tied securely in trash bags.

LINENS & TOWELS: Bath towels, sheets, pillows and blankets are provided. We do not provide any linens or towels for outdoor use. DO NOT take the property linens or towels outside. Bring items with you that you may need for use, sunbathing, or smoking outside. .

Family Rentals Only. All rental units must be occupied by an adult over the age of 25. We do not rent to vacationing singles or students that plan to be unsupervised by a PARENT. Reservations made under false pretense will result in immediate cancellation and/or eviction with NO refund. Parents are not allowed to check-in and leave, they must stay at the property throughout the duration of the scheduled stay.

Minimum Stay. One-week minimums do apply for most properties during peak season and holidyas. All properties require at least three nights minimum stay. Weekly rentals will be scheduled for Saturday or Sunday arrival, depending on the property.

Maintenance. In order to receive the best possible service, please report all maintenance issues immediately during normal business hours. Maintenance issues are handled in the order that they are received.

Pools. Certain pools can be heated seasonally for an extra daily fee. Please inquire as to which properties are available and at what cost. Renters accept all risks associated with pool use.

Pets. Pets are not allowed in most rental units. If you plan on traveling with your pet, contact Sandcastle Escapes to find out which properties will allow them and what type of pets are acceptable (small dogs, 25 lbs. or less). Properties that allow pets require a non-refundable deposit per pet for additional cleaning.

 SMOKING: Smoking is NOT permitted in any Sandcastle Escapes Property. Smoking is allowed outside as long as butts and ashes are not left behind. Discard the butts and ashes in the outside garbage. Do not throw butts on the ground  or bring them into the property. If there is any tobacco smell in the property after your departure, there will be a minimum $250 charge. Oil lamps and incense are not permitted due to the long-lasting odor. If these policies are violated, there will be a charge for excessive cleaning.

Keys. Upon check-in, you will receive keys and any other required passes, arm bands, etc.The exact number of keys must be returned at check-out. If all keys are not returned you will be charged a fee for every key that is missing. In the event you are locked out after normal business hours, you will incur a fee of $50.00 and a Sandcastle Escapes representative will assist you.

RIGHT OF ENTRY: Guest(s) agree that Sandcastle Escapes reserves the right to enter the rental property any time to investigate disturbances, check occupancy, check for damage, to make such repairs, alterations or improvements as we may deem appropriate, or to show the property to prospective purchasers or guests (in which case prior notification will be given).

Beach Access. Sandcastle Escapes does not maintain nor upkeep dune walkovers, paths, or beach accesses. Please inquire if you have concerns about beach access. Sandcastle Escapes does not offer refunds for beach closures.

Parking. Most properties restrict parking for RV's, boats, and motorcycles. Please inquire to find out which properties will allow parking for these types of vehicles.

Personal Property. Sandcastle Escapes will not be held responsible for any personal property left in rental unit.

Property Damage. In order to provide guests with the best experience possible, we ask that all damages to the property upon arrival are reported to our office. An active credit card is required to maintain the reservation and the integrity of the property. By signing the rental agreement you waive your right to dispute any charges that are made to your credit card regarding this policy. Non-billing stipulations include:

No damage to the property or theft.
No violations of rental or association policies.
Rental is left in a neat and orderly condition.
All garbage is removed from the house and pool areas.
Sandcastle Escapes will try to notify you of any impending charges; however, Sandcastle Escapes reserves the right to bill the credit card for violations to the policy. See also, Damage Waiver Policy

Rental Agreements. At the time of reservation, a confirmation/rental agreement will be sent via e-mail. On the rental agreement is a signature line, please electronically sign and return within 7 days of the booking date. In the event the agreement is not received back, your reservation may be subject to cancellation and you may incur a processing fee.

Subletting. Reservations are not transferable.

Long-Term Monthly Renters/Mailboxes. Sandcastle Escapes does not guarantee use of a mailbox with every rental. If you are a long-term guest please check with a Sandcastle Escapes representative before having mail forwarded to your designated property address.

General Information. Be a good neighbor, remember that each Destin rental property is owned by an individual and should be treated with the same respect as your home. Please abide by all noise ordinances, parking instructions, and all local homeowner's association requests (all homeowner's association rules and bylaws supersede that of Sandcastle Escapes).

Privacy Notice
This privacy notice discloses the privacy practices for http://www.sandcastleescapes.com/. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 888-650-2753 or info@sandcastleescapes.com.

DAMAGE WAIVER FEE: NON INSURED PRODUCT A nonrefundable Damage Waiver Fee is required for all reservations. Lessor requires a valid Visa, Master Card or Amex Card number on file in addition to the Damage Waiver Fee. The Damage Waiver Fee is a nonrefundable Fee that relieves Lessee of the cost for unintentional and incidental damage to the Rental Property and its contents, not to exceed the amount of coverage listed in your Rental Agreement.

The Damage Waiver Fee does not cover intentional damage, theft, unauthorized entry into the owner's supply closet, unauthorized pets, extensive cleaning required at check-out, smoking, exceeding occupancy limits or parking limits, and any other charges/polices in Lessor's Rental Policies and Rental Agreement including any fines imposed on Manager by the City, County, State or Home Owner Association as the result of violation of any law, ordinance, rule or regulation or any fines or costs levied against Lessee or visitors of Lessee (Excess Damage Costs). Lessee will be notified of any Excess Damage Costs in writing. Any Excess Damage Costs will also be charged immediately to Lessee's credit card. Lessee, by signing below, assumes full responsibility for any items found to be missing and any damage due to misuse, negligence or action on Lessee's or Lessee's visitor's part, except in the case of normal wear-and-tear reported to Lessor within 48 hours of Check-in.

The Damage Waiver Fee does not substitute for Lessee's responsibility to leave The Property in appropriate condition. The Damage Waiver Fee does not negate Lessee's responsibilities as a responsible renter, nor does it relieve Lessee from responsibility for intentionally destructive acts of Lessee or other members of Lessee's party while in occupancy. Lessee must notify Lessor of any damage or theft to the unit during Lessee's occupancy or upon vacating. The Property will be carefully inspected after Lessee's departure and any damage, theft or other incidents which occur during Lessee's occupancy and which have not been disclosed to Lessor prior to Lessee's leaving will remain Lessee's obligation.The maximum aggregate amount of accidental damage that is covered by the Damage Waiver Fee is listed in your Rental Agreement.

Any damage in excess of this amount remains the responsibility of Lessee. All waivers of theft or damage will be administered by Lessor at The Property. Lessor will have the sole authority to determine the nature and extent of damages, necessary repairs and eligibility for the waiver of liability described herein. The Covered Lessee must report any theft or damage to The Property or its contents prior to checkout or any otherwise applicable damage waiver will be void.

DAMAGE WAIVER FEE CONDITIONS: The plan will not include liability for damage or theft resulting from:Intentional acts of a Covered Lessee.Gross negligence or willful and wanton conduct.Theft of or damage to any personal property owned by, or brought onto the premises by Lessee or Lessee's guest(s).Theft without a valid police report.Damage caused by any pet brought onto The Property by Lessee or Lessee's guest(s).Property damage resulting from motorized vehicles or watercraft operated by Lessee or Lessee's guest(s).Loss of use of The Property for any reason.Acts of God.Normal wear and tear.Any cause, if the Covered Lessee does not report the damage to Lessor prior to check out.

Damage Waiver policy
DAMAGE WAIVER FEE:

(NOTE: THIS IS NOT AN INSURANCE PRODUCT.)

A nonrefundable Damage Waiver Fee is required for all Sandcastle Escapes, LLC vacation rental reservations. Lessor requires a valid credit cared number on file in addition to payment of the Damage Waiver Fee. The Damage Waiver Fee is a nonrefundable Fee which relieves Lessee of the repair/replacement costs associated with certain unintentional and incidental damage to the Rental Property and its contents, not to exceed the sum of $1500.

The Damage Waiver Fee does not apply to, and specifically excludes, intentional damage, or loss caused by theft, smoking, unauthorized entry into the owner's supply closet, pets permitted inside the vacation rental property by the lessee or guests of lessee. Further, the Damage Waiver Fee does not apply to abuse/neglect of the rental property requiring extraordinary (beyond normal and customary) cleaning services at check-out. Lessee is expected to honor occupancy limits for the vacation property being rented as well as parking limits, Community rules and regulations and policies set forth in in Lessor's Rental Policies and Rental Agreement.

The Damage Waiver Fee does not apply to or cover fines imposed upon Lessee or guests of Lessee, Sandcastle Escapes LLC or its Manager by the City, County, State or Home Owner Association as the result of violation of any law, ordinance, rule or regulation. Lessee will be notified of any Excess Damage Costs (costs above $1500 or costs for excluded items) in writing. Any Excess Damage Costs will also be charged immediately to Lessee's credit card. Lessee, by signing below, gives consent to such charges and assumes full responsibility for any items found to be missing after Lessee's occupancy of the rental property and any damagedue to misuse, negligence or act by Lessee's or Lessee's guests.

In the event Lessee finds damage to the property upon check in, Lessee shall report such damage to the Property Manager within 24 hours of Check-in. Failure to timely report such damage existing at the time of Lessee's occupancy will result in such damage being attributed to Lessee's occupancy.

The Damage Waiver Fee does not substitute for Lessee's responsibility to respect The Property and leave it in appropriate condition as it existed upon check-in by Lessee. The Damage Waiver Fee neither negates Lessee's duties as a responsible renter nor relieves Lessee from responsibility for intentionally destructive acts of Lessee or other members of Lessee's party while in occupancy. Lessee must notify Lessor of any damage or theft to the unit during Lessee's occupancy or upon vacating. The Property will be carefully inspected after Lessee's departure and any damage, theft or other incidents which occur during Lessee's occupancy and which have not been disclosed to Lessor prior to Lessee's leaving will remain Lessee's obligation.

By renting and occupying this property Lessee acknowledge that Lessor has the sole authority to determine the nature and extent of damages, necessary repairs, and eligibility for the waiver of liability described herein. The Lessee must report any theft or damage to The Property or its contents prior to checkout or any otherwise applicable damage waiver will be void.

TERM OF COVERAGE: The waiver takes effect upon check-in on the booked arrival date to The Property, together with receipt of payment of the waiver fee. All coverage shall terminate upon normal check-out time of The Property or the departure of the Covered Lessee, whichever occurs first.

DAMAGE WAIVER FEE CONDITIONS: The plan will not include liability for damage or theft resulting from:

Intentional acts of a Covered Lessee.
Gross negligence or willful and wanton conduct.
Theft of or damage to any personal property owned by, or brought onto the premises by Lessee or Lessee's guest(s).
Theft without a valid police report.
Damage caused by any pet brought onto The Property by Lessee or Lessee's guest(s).
Property damage resulting from motorized vehicles or watercraft operated by Lessee or Lessee's guest(s).
Loss of use of The Property for any reason.Acts of God.Normal wear and tear.
Any cause, if the Covered Lessee does not report the damage to Lessor prior to check out.